22 – 23 March 2022
We are pleased to offer a fully interactive online version of our popular dealing with difficult situations course.
The course is designed for UNISON Eastern representatives with some experience of dealing with members’ problems.
What will the course help me to do?
- Understand the effects of body language and behaviour in difficult situations;
- Ensure that situations don’t escalate;
- Use different behavioural techniques when dealing with difficult situations;
- Develop personal strategies to deal with difficult people and situations.
When does the course run?
This will be run via an online platform to support you and you will be able to interact with others that are on the course to learn and share experiences.
You will need to be available online from 9.30 to 12.30 on 22 & 23 March.
How much does the course cost?
There is a small charge of £20.00. Your branch will fund this cost and they will be invoiced once you have completed the course.